Dialogue 1
Nita : Hi, Ifa! Long time no see! Now your
online shop business has gone into a great success. What an achievement ?
Ifa : Thank you,
Nita. I’m still trying as best I can to satisfy every customer.
Nita : It is good.
Can you tell me the story of your success?
Ifa : Well, before my business goes this
big, I also experienced hard times. At the first time starting out my online
shop, there are some things that make my customers fell disappointed. They
complained of the quality of goods that doesn’t comply with the price list.
Nita : And then...
what happened next?
Ifa : Over time,many people began to like my
shops. When I was more sensitive in choosing suppliers who
will be invited to cooperate.
Nita : What products
are you selling?
Ifa : I sell
clothes, shoes, and bags. All items reserved for women.
Nita : As far as, what do you consider as the
most important thing in running your online shop business?
Ifa : Definitely, costumer’s satisfaction.
I wouldn’t have run my business smoothly if I belittled customer’s
satisfaction. One satisfaction of a customer is enough to attract other
customers to come.
Nita : That’s great idea, Ifa. Thank you for
sharing. I wish your story can be helpful for me someday.
Ifa : You’re
welcome, Nita.
Dialogue
2
Anna : Hi Nur, how are
you? Long time no see.
Nur : Never better,
and you? Never thought we would meet here.
Anna : Very well,
thank you. What your activities right now?
Nur : I’m
continuing my mother’s business, that is a boutique wedding dress.
Anna : Well, it’s a coincidence. I plan to get
married next 6 months and I’m looking for a boutique to make our wedding
dresses.
Nur : If you want, I’m ready to prepare all
the things you need and I would call my best designer to desain your wedding
dress.
Anna : Really? But I
have to discuss it with my family.
Nur : It’s oke, so now I give you my name card
and my boutique’s name card. Those card is listed at the address and telephone
number. Make sure you call me first if you want to wear my services.
Anna : Thank you so much. And I will give you my
name card, so that you can call me too. I have a cake shop business in West
Jakarta, if you pass through my shop, please come visit to taste it. I will
give special discounts only for you.
Nur : Of course and thank you, Anna. I guess,
I will often come to your shop because my house is in the area of West Jakarta.
Anna : Oke, I’ll be
waiting for you.
Nur : I’ll be
waiting for you too.
